AR CALLER (VOICE PROCESS ) – Navigant BPM

Navigant BPM
1 - 3 YearsBPO/ ITES

AR CALLER (VOICE PROCESS ) EXPERIENCED

Responsibility

  • Initiate calls requesting status of claims in queue.
  • Contact insurance companies for further explanation of denials and underpayments
  • Take appropriate action on claims to guarantee resolution.
  • Ensure accurate and timely follow-up where required.
  • Document actions taken in claims billing summary notes
  • To prioritize the pending claims for calling from the aging basket To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance.
  • Responsible for working on Denials, Rejections, LOA’s to accounts, making required corrections to claims.
  • Shall understand and abide by the organizations’ information security policy and protect the confidentiality, integrity and availability of all information assets.
  • Shall report incidents related to security of information to concerned authorities.

Minimum Qualification

  • Graduation and above

Minimum Experience and skills

  • Good voice and demonstrate professional demeanor via phone.
  • Must have 1 + yrs of experience in US Healthcare stream in AR
  • Good organizational skills demonstrating the ability to execute timely follow-up.
  • Ability to multi-task.
  • Excellent analytical skills with understanding of health care claims processing.

Preferred skills

  • Good organizational skills demonstrating the ability to execute timely follow-up.
  • Ability to multi-task.
  • Excellent analytical skills with understanding of health care claims processing.

Send resume to : ronish.kuriakose@navigantbpm.com

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