Clinical Application Coordinator – Kameda Infologics

1 - 3 Years3 - 5 YearsBPO/ ITES

Brief description :

  • Be the Subject Matter Expert in Lab workflows, LIS, and HIMS lab applications.
  • Acquire good product knowledge and keeping up-to-date with developments in the LIS/HIMS field
  • Provide product training to customers and business partners.
  • Supporting educational needs for both technical teams and end-users as necessary.
  • Setting up documentation for pre or post-customer training, such as quick guides, presentations, tutorials, etc.
  • Provide customer feedback to the development team. 
  • Documentation of all customer contacts and interactions via CRM.
  • Remote installation, configuration, and support of application and on-site visits as necessary. 
  • Remote technical support to solve customer questions

Preferred skills

  • Educational qualification – B.Sc-MLT / DMLT
  • A strong background and minimum 2-3 years hands-on experience in working/managing laboratories in a hospital setting.  
  • Knowledge of Ms-Office and experience working with LIS/HIMS systems.
  • Ability to communicate with both domestic and international customers to understand their requirements related to Lab workflows.
  • Pro-active, outgoing personality with excellent communication skills, both oral and written.
  • Committed and showing initiative
  • Ability to work both in a team environment and independently.

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