Consultant, Business and Integration Services – ZAFIN SOFTWARE CENTRE OF EXCELLENCE

5 - 8 Years8 -10 Years

Function

Professional Services

Job Title/Designation

Consultant, Business and Integration Services

Reports to

Senior Manager, Global Customers (or a designate as required)

Job Mandate
An employee playing this role is expected to

·         learn and understand Zafin product from a functional and integration perspective

·         be a part of a collaborative cross-functional squad delivering value to a customer

·         perform in a customer facing role

Job Details
Major Responsibilities

·         Support and align efforts to meet customer business needs as a part of software delivery

·         Work with senior team members to learn, review and assess product capabilities

·         Participate in and contribute to requirements elicitation

·         Document customer requirements

·         Create and review specification documents

·         Conduct walkthroughs to clarify customer requirements

·         Convert requirements into user stories and acceptance criteria for application development and testing

·         Configure product to map customer use cases

·         Create test scenarios and test cases to map coverage of the application functionality to documented use cases

·         Test configurations as a part of acceptance verification

·         Communicate proactively with customers and internal team members to deliver business value as a part of daily work management

·         Participate in and contribute to triage sessions with customers and partners

·         Train and guide junior members of the team to obtain necessary product and project knowledge

·         Support team in developing product and customer knowledge base

Key Performance Indicators · TBA

by Manager as per periodic Goal Setting · Guidelines include o Clarity in thoughts and action: Written and VKey Performance Indicators

TBA by Manager as per periodic Goal Setting

Guidelines include

  • Clarity in thoughts and action: Written and Verbal
  • Demonstrate ability to walkthrough the product/project functionality to an internal/external audience
  • Demonstrate ability to perform a fit-gap analysis, present outcomes and provide recommendations
  • Demonstrate quality of deliverables: presentations, documentation, analysis, testing
  • Demonstrate proactivity
  • Demonstrate follow-ups and follow-throughs
  • Client facing presentation ability
  • On-time, every time
  • Proactive collaborative updates for team consumption without fail in designated channels

Working Conditions

  • Ability to work in remote and/or office setting 
  • Fast paced environment with tight deadlines
  • Support offshore hours / multiple time zones
  • Flexibility with working hours based on team and client needs

Skills Required

Minimum Required Technical Skills / Qualifications
Knowledge, Education, Training

  • Degree in computer science, engineering or equivalent experience
  • A certification in Business Analysis is desirable (a goal to work towards to)
  • A basic knowledge of cloud concepts is desirable (a goal to work towards to)

Experience

  • multiple years of experience working with customers and partners
  • Agile, Scrum experience
  • Familiarity/experience with process methodologies used in software industry
  • Familiarity with analysis, testing tools
  • Familiarity with automation of repeatable processes is desirableerbal o Demonstrate ability to walkthrough the product/project functionality to an internal/external audience
  • Demonstrate ability to perform a fit-gap analysis, present outcomes and provide recommendations
  • Demonstrate quality of deliverables: presentations, documentation, analysis, testing o Demonstrate proactivity
  • Demonstrate follow-ups and follow-throughs
  • Client facing presentation ability
  • On-time, every time o Proactive collaborative updates for team consumption without fail in designated channels Working Conditions
  • · Ability to work in remote and/or office setting
  • · Fast paced environment with tight deadlines
  • · Support offshore hours / multiple time zones
  • · Flexibility with working hours based on team and client needs

Skills Required Minimum Required Technical Skills / Qualifications Knowledge,

  • Education, Training · Degree in computer science, engineering or equivalent experience
  • A certification in Business Analysis is desirable (a goal to work towards to)
  • A basic knowledge of cloud concepts is desirable (a goal to work towards to) Experience
  • Multiple years of experience working with customers and partners
  • Agile, Scrum experience
  • Familiarity/experience with process methodologies used in software industry
  • Familiarity with analysis, testing tools
  • Familiarity with automation of repeatable processes is desirable

Email : careers@zafin.com

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