Customer Care Specialists (US Timing) – SCSOFT Technologies

3 - 5 YearsBPO/ ITES

Experience : 3 to 5 years.

Vacancy : 2

Qualification :

  • Bachelors of Science degree with Life Sciences or Allied Healthcare majors (Biology, Nursing, Pharmacy, Zoology, Bio-Chemistry, etc)

Location : Technopark, Trivandrum

Job Description :

  • Provide users with product support on  product issues, software bugs or customer problems and properly taking ownership of issues
  • through to resolution – on the phone, or via email
  • Identify, research and resolve all client problems, questions and concerns in a timely manner
  • Coordinate with internal resources for all problems and issues not resolved during the initial contact with client
  • Document, track and monitor the client’s problems and issues to ensure a timely resolution

Desired Candidate Profile

  • 3 to 5 years of prior experience as a Clinical Research Associate (CRA) or as Data Manager with a Pharmaceutical industry or Clinical Research Organizations.
  • Customer Service and/or Training (preferred clinical trials industry, pharmaceutical industry/medical field experience.)
  • Excellent communication skills in English language (written and oral).
  • PC skills including full MS Office package (Word, Excel, Publisher, Access, Outlook, Project, PowerPoint).
  • Knowledge of Clinical Data Management activities (Study Start-up, Conduct, Close-out) in various Clinical Data Management Systems like Oracle Inform, Medidata Rave etc.

Company Profile

SCSoft Technologies Private Limited provides solutions globally in the following technology verticals:

1. Mass Transit

2. Managed IT Services

3. Financial Sector

Contact Email:

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