Technopark Jobs

Jobs Inside Technopark

Customer Care Specialists (US Timing) – SCSOFT Technologies

SCSOFT Technologies

Experience : 3 to 5 years.

Vacancy :  4

Qualification : Bachelors of Science degree with Life Sciences or Allied Healthcare majors (Biology, Nursing, Pharmacy, Zoology, Bio-Chemistry, etc)

Location : Technopark, Trivandrum

 

Job Description :

  • Provide users with product support on product issues, software bugs or customer problems and properly taking ownership of issues
  • through to resolution – on the phone, or via email
  • Identify, research and resolve all client problems, questions and concerns in a timely manner
  • Coordinate with internal resources for all problems and issues not resolved during the initial contact with client
  • Document, track and monitor the client’s problems and issues to ensure a timely resolution

 

Desired Candidate Profile

  • Bachelors of Science degree with Life Sciences or Allied Healthcare majors (Biology, Nursing, Pharmacy, Zoology, Bio-Chemistry, etc)
  • Customer Service and/or Training (preferred clinical trials industry, pharmaceutical industry/medical field experience.)
  • Demonstrated excellence in communication skills in English language (written and oral).
  • PC skills including full MS Office package (Word, Excel, Publisher, Access, Outlook, Project, PowerPoint).

 

Preferred Qualifications

  • 3 to 5 years of prior experience as a Clinical Research Associate (CRA) or as Data Manager with a Pharmaceutical industry or Clinical Research Organizations.
  • Knowledge of Clinical Data Management activities (Study Start-up, Conduct, Close-out) in various Clinical Data Management Systems like Oracle Inform, Medidata Rave etc.
  • Knowledge of SAS

 

Company Profile

SCSoft Technologies Private Limited provides solutions globally in the following technology verticals:

  1. Mass Transit
  2. Managed IT Services
  3. Financial Sector

 

Contact Email: careers.india@SCSOFT.com

Leave a Reply