eCommerce Business Analyst – McFadyen Consulting

3 - 5 Years5 - 8 YearsBusiness Analyst

Job Description

  • Marketplace and eCommerce requirements gathering, analyzing and documenting requirements for large-scale (e.g. Fortune 500 or equivalent) projects
  • Grasp our clients’ vision and main challenges to adapt the workshops’ content/approach and understand their organization to make sure all the right people will be participating
  • Help our clients understand the Marketplace model and key success factors, define the right organization and anticipate the impact on the existing organization
  • Train customers in the use and optimization of the Ecommerce and Marketplace platform and the onboarding process
  • Work in a globally distributed team model
  • Work with the business stakeholders or sponsors to translate business needs into business and functional requirements
  • Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process analysis, use cases or user stories, scenarios, event lists, competitive product analysis, and task and workflow analysis
  • Decompose high-level business and user requirements into functional requirements or user stories
  • Represent requirements using alternative views such as visual analysis models (UML diagrams), prototypes, or simulations where appropriate
  • Lead requirements validation activities to confirm that a solution based on the requirements would meet customer needs and achieve the business objectives
  • Lead and facilitate ongoing requirements prioritization
  • Establish and implement effective requirements practices, including continuous improvement. Assist with the development of the organization’s requirements engineering policies, procedures, and tools
  • Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates
  • Conduct research, analysis, and feasibility studies to establish the viability of requirements 
  • Bring best practices and support to the other eCommerce teams as it relates to business knowledge and business processes
  • After Marketplace has been launched the business analyst will
    • Help define and analyze the right KPIs to boost his/her clients’ performance
    • Recommend product and seller strategy: seller selection and profiles, product priorities, etc.
    • Provide strategic and relevant recommendations and growth drivers to the Marketplace teams
    • Analyze new e-commerce trends and do benchmarks on the leading Marketplaces in the world
    • Present solution alternatives to clients that meet their business requirements
    • Successfully and independently handle ambiguous situations and develop a practical plan towards achieving clarity – while defining: functional behavior, business rules, and data attributes

Preferred skills

  • Bachelor’s degree in Business, MIS, Computer Science, or related major
  • 6+ years of experience in a Business Analyst role
  • Experience in IT or eBusiness, including experience with eCommerce, web application development, or other eBusiness solutions
  • Familiarity with a broad array of internet technologies and trends
  • Experience in problem resolution with IT systems and individuals
  • Strong facilitation and communication skills across business and technical audiences
  • Experience with an enterprise-class eCommerce platform
  • Understanding of eCommerce internationalization and localization complexities: content in multiple languages, country-specific product availability, and tax & payment processing
  • Familiarity with Agile development processes where you quickly write effective user stories that can be broken into meaningful tasks by developers. 
  • Working knowledge specific to E-Commerce/Marketplace (products & strategies)
  • Fluent with web development implementation & strategy across one more e-commerce products such as Oracle Commerce, Magento, Shopify, Hybris or Salesforce Commerce

What we can offer you:

  • A focus on career development and ongoing certifications
  • Work with cutting-edge platforms and technologies
  • Benefit from our flat management structure without a rigid hierarchy – great ideas can come from anywhere
  • A community of passionate technical and strategic professionals you will both learn from and teach
  • Remote Work

Additional Information

Your Core Values: Curiosity, Integrity, Motivation, Team-Player

Keywords: eCommerce, Marketplace, Business Analyst, Hybris, ATG, Magento, Oracle, Shopify, MIRAKL, JIRA, PWA, Salesforce, remote work

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