Java Production Support Analyst – Experion Technologies

3 - 5 Years5 - 8 YearsJava/ J2EE

Experience: 4+years

Duties & Responsibilities

• Execute the triaging of all incoming tickets including properly identifying billable work  

• Provide day-to-day client support and troubleshoot basic client issues/requests 

• Update workflow management system and client-facing tools with the most current ticket information. 

• Execute and coordinate known data maintenance scripts with the appropriate teams 

• Escalate issues to appropriate resources per established procedures and ensure follow up to resolution 

• Contribute to the knowledge base for training and knowledge transfer purposes • Assist with functional root-cause analysis of incidents 

• Contribute continuous improvement ideas to reduce customer dependency on support for low added-value incidents, improve quality, and improve level of service 

• Provide tool self-service support for clients 

• Perform ad hoc training for clients, internal users, new employees, etc., as required 

• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. 

• Other duties as assigned

Preferred skills

Experience in Insurance Domain is desirable.

Fair level of knowledge using SQL is mandatory.

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