Shift : Rotational Shifts / UK / US
Experience : 2 to 5
Designation : Technical Support Analyst / Sr.Technical Support Associate/ Process Associate/ Sr Process Associate
JOB Role: Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from our support team.
Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.
- B.A./B.S in Computer Science, Engineering, Business Administration, or Information Systems
- Experience working with integrations/ETL, with at least two years of data integration experience
- Experience using/supporting ETL tools like Informatica, Pervasive, Cast Iron etc.
- Strong problem solving skills and analytical skills
- Ability to present solutions to both technical and non-technical people
- Experience with consulting/systems implementation