Key Responsibilities
- Create and support automation using perl, python, bash, etc
- Responsible for managing day to day support activities in the form of incident and service requests
- L2/L3 support for incidents/tickets raised & liaise with multiple SME teams and Customer management teams as required
- System administration of Linux systems and variants
- Plan, schedule, and implement Infrastructure maintenance activities which include software upgrades, hardware replacement and infrastructure changes
- Manage escalations from other customer facing teams & isolate the issues with proper Troubleshooting steps
- Root cause analysis & Incident report to Management teams and Stakeholders after a Major incident
- Work with Service Providers, Hardware vendors to determine causes of device failure/issues
- Communicate effectively with internal and external audiences with varying levels of technical expertise
- Work on improvement/maintenance projects
Minimum Qualification and Experience
- At least 6 – 8 years of experience in a Linux environment. RHCSA/RHCE certification and expertise in Linux systems needed.
Mandatory Skills
- Scripting & automation experience in Python, Perl and Shell
- Knowledge of infrastructure automation solutions (Ansible, Puppet, etc.)
- Experience of Linux systems/server administration with hands-on exp in RedHat/CentOS, LVM, BASH, Icinga, Apache, Postfix, Linux Load Balancers
- Troubleshoot performance, availability and functionality issues & determine root cause
- Familiar with Virtualization Platforms
- Experience in version control tools like Gitlab, Code Commit
- Experience with Database
Desired Skills
- Knowledge of Redhat Satellite server will be advantageous
- Familiar with Grafana, Prometheus
- Knowledge/Experience in maintaining and supporting network environment
- CCNA certification will be an advantage
Competency Requirement
- Excellent communication and inter-personal skills
- Exposure to quality systems (ISO / CMMI)
- Understanding on ITIL process or similar methodologies
- Should be a quick learner with an eye for detail
- Drive for results within deadlines
- Demonstrate a high degree of self-motivation and tenacity to get the job done
Preferred skills
Interested candidates , please share your latest CV to dnairanandavalley@in.rm.com with subject line “Technical Analyst – Linux”
