Process Associate (Voice US) – FAYA INNOVATIONS

0-1 Years1 - 3 YearsBPO/ ITES

Brief description :

  • FAYA Innovations is hiring a Process Associate for its Sales Team (Voice US)
  • Process customer order by collecting necessary information and pass it to the production team.
  • Track the order details and provide timely update to the customer.
  • Perform general (email) customer service and sales assistance for client accounts.
  • Follow up with the client over the phone/email and should be able to establish/maintain business relationships.
  • Collect Sales information from the Sales department and enter work orders.
  • Co-ordinate sales effort in managing client orders.
  • Collaborating with production department and sales department to facilitate information exchange.
  • Gather process data and analysis to determine potential areas for improvement.

Preferred skills

  • Excellent writing skills with usage of proper grammar and sentence construction
  • Must have 06 months and above work experience in similar profile, preferably US Customer support(Voice).
  • Ability to work on timeline and targets.
  • Timing: Need to work in US timing
  • Preference to candidates who can join in 2 weeks notice period.
  • Willingness to work from office

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