Product Support Engineers – IBS Software Services

1 - 3 Years3 - 5 Years

IBS is in the lookout for excellent resources who could be part of, and add value to our transformational journey.

Role: Application Support Engineer

Job Location: Trivandrum

• Monitoring and basic Trouble shooting of issues, support critical applications and platforms in a demanding 24/7 environment consisting of global customers

• Understanding the complex code units i.e. Stored Procedures, Scheduled jobs and scripts and exception trace of application and able to modify them on need basis

• Provide regular updates for the Major Incidents

• Escalate Incidents/issues to L3 teams  and/or Management as appropriate

• Ensure key deliverables meet the timelines (SLA Management)

• Participate in weekend or afterhours work to support critical business initiative such as  application rollouts, infrastructure changes or disaster recovery tests will be required at times

• Work with Development team to rollout changes in the production and testing environments  (Release Management)

• Maintain knowledge base of known defects and issues, processes and support techniques

Preferred skills

·         1 to 3 Years’ Experience in IT Infrastructure And Application Support for Global Clients

·         Working knowledge on UNIX/LINUX, Oracle and Java basics. Familiarity with sql scripting and ability to prepare sql scripts.

·         Familiarity with the functionality of Weblogic and Tomcat is desirable

·         “Along with the skill set mentioned above candidate should have excellent communication skills and should have good customer interfacing ability.

·         Must be willing to work in night shifts and weekends, willing to extend beyond shift hours on need basis

·         Should be a self-starter and quick learner”

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