Support Engineer (Windows) – SCSOFT Technologies

1 - 3 Years3 - 5 YearsSysAdmin / Networking

Brief description :

• Minimum of 2 plus years of experience within IT Operations, infrastructure services support (Systems management), operations

•Technical expertise in deploying MS Technologies such as Windows Server, Active Directory, Exchange Server, Lync, O365 etc

•Should have good analytical/logical approach on troubleshooting for resolving hardware issues related to Servers ( such as HP Dell, IBM) 

•Troubleshoot hardware and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware, ESX etc. desired.

•Deep technical skills on Microsoft Core components are mandatory (DNS, DHCP, WINS)

•Experience with installation and configuration of Active directory, Exchange

•Experience in O365, configuration & Migration

•Good understanding about upgrading, transitioning and migrating Active Directory to the latest version

•Good understanding Active Directory Tools that will help in Troubleshooting, Monitoring and fine tuning of Active Directory

•Good understanding of mail flow design

•Good Knowledge of Backup Applications

•Good knowledge in Azure, AWS , Google cloud and other private cloud solutions like Rackspace and SoftLayer

•Understand customer environment & gather business requirement, research Technical Aspects & Best Practices

•Identify customer required deliverables & all tasks for the project 

•Product and technology oriented certifications on the relevant areas

•Good customer handling skills

Should be flexible for 24*7 shifts

•Excellent communication skills 

Preferred skills

Good Knowledge of Server Hardware/RAID, SAN, Backup Applications

Good Knowledge on Microsoft technologies/Vmware/enclosures/Aws cloud

Deep technical skills on Microsoft Core components are mandatory (DNS, DHCP, WINS)

Strong Experience in MS Exchange, Office 365, Skype for business, lync etc

Strong client-facing and communication skills

Troubleshooting and multi-tasking skills

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