Technical Support Engineer – RM Education Solutions

3 - 5 Years5 - 8 YearsSysAdmin / Networking

Preferred skills :

  • Should be a Graduate with 2 to 8 years of work experience in Technical Support
  • Expertise in Win 2008/2012 servers, Win 7,8,10 clients.
  • Expertise in Active directory & group policies, DNS, DHCP, TCP/IP, IIS.
  • Expertise in Virtualization technologies like VM ware, Citrix Xenapp and Xendesktop, Hyper V.
  • Experience with email solutions Microsoft Exchange 2010/2013 and Office 365.
  • Experience in managing Antivirus products (Symantec corporate edition, Sophos).
  • Expertise in Backup solutions (Symantec backup exec, Windows backup, Veeam, Microsoft DPM).
  • Exposure in troubleshooting hardware issues.
  • Familiar with storage technologies, SAN and RAID concepts.
  • Knowledge of remote support tools.
  • Exposure to Apple technologies.
  • Exposure to basic PowerShell commands.
  • Configuring and troubleshooting VLANs, switches, routers.
  • Exposure to mail security concepts like Symantec mail security for Exchange, Sophos antispam.
  • Familiar with Wireless technologies like Meru, Cisco ,Juniper networks.
  • Should be customer focused with an eye on customer satisfaction.
  • Excellent communication skills, both written and verbal.
  • Good planning, organizing & time management skills.
  • Must be a team player, energetic with a positive attitude.
  • Knowledge of ITIL framework.

Send resume to : lannjoshy@in.rm.com

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